Categories
Troubleshooting

Troubleshooting – Isolating the cause

This post is the second in my three part series on troubleshooting. In last weeks post I focused on the importance of building trust with your client by asking the right questions to solicit the valuable details you need to appropriately diagnose an IT problem. This week I will talk about the importance of isolating […]

Categories
Troubleshooting

Troubleshooting and the art of asking questions.

I attribute a lot of the success I have achieved in IT to my ability to communicate with customers, ask relevant questions in the troubleshooting process, and extract valuable information from those questions, without alienating or offending my customers. In fact done correctly you can make any customer interaction into a positive one.

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Apache Linux Ubuntu Web Development

Ubuntu 14.04 Web Server

If you are developing websites or web applications one of the first things you are going to want to do is set up a development environment. This post will serve as a howto for setting up an Apache web server on Ubuntu 14.04. We will be setting up the web server to run several websites […]