In this final post I’ll talk a little bit about what it means to resolve an issue.
Steps 1 and 2 can be found here.
Step 3 – Resolve the issue
Supposing you spent the time to identify the problem that your users are facing, you isolated the cause using logic, experience, and knowledge. Now it’s time to resolve the issue. The resolution of an IT issue has many facets these are the most important pieces that should be included every time an issue is resolved. Continue reading “Troubleshooting – resolve the issue”